Managing the unknown : a plan to manage workload fluctuations and operating resources in a professional practice

Change affects companies in all industries, a business’s ability to forecast and manage change are critical to its long terms success. This research aimed to acknowledge the causes and frequency of change and develop methods by which a company operating in the construction industry could manage its workload and operating resources. Through reviewing existing literature and conducting primary resource specific to the nature of the company the research was able to tailor its proposal with the aim that its implementation provides a positive benefit to recipients. The main findings of the study were that whilst both internal and external causes of fluctuation impact on workload and operating resources and that the frequency of fluctuation is varied, there are methods by which these fluctuations can be managed through the introduction of company processes and procedures. In summary, a company’s ability to manage change and fluctuation in workload is dependent on its ability to ascertain the nature of changes it is likely to experience and to ensure its operating practices reflect these changes.