Items where Author is "Mccarroll, Patricia"

MCCARROLL, Patricia (2016). Service delivery in FM : Enhancement or Enchantment? In: NIELSEN, Susanne Balslev and JENSEN, Per Anker, (eds.) Research papers for EuroFM's 15th research symposium at EFMC2016. Polyteknisk Boghandel og Forlag, 80-88.

PRICE, Ilfryn and MCCARROLL, Patricia (2015). The snakes and ladders of FM service excellence. Project Report. Sheffield Business School. (Unpublished)

PRICE, Ilfryn and MCCARROLL, Patricia (2013). Tales of the unexpected: Perceptions of excellence in Facilities Services. Project Report. London UK, ISS.

PRICE, Ilfryn, MATZDORF, Fides, MCCARROLL, Patricia and ZHU, Xia (2015). People make, and patterns break, FM. In: EuroFM Research Conference, Glasgow, June 1 to June 3 2015. (Submitted)