The personalisation agenda : implications for organisational development and capacity building in the voluntary sector

This paper provides an overview of research aimed at understanding the implications of the personalisation agenda from the perspective of local infrastructure organisations (LIOs). The findings are considered in terms of the organisational development needs of voluntary sector service providers and the challenges they are likely to face in forthcoming years. The implications of these findings for frontline voluntary organisations and the way they are supported by LIOs are discussed.