Items where Author is "Shawe, Jill"

ODELIUS, Anki, ALLAN, Helen, HUNTER, Billie, BRYAN, Karen, KNIBB, Wendy and SHAWE, Jill (2015). From transformative learning to social change? Using action research to explore and improve informal complaints management in an NHS trust. International practice development journal, 5 (1), 1-16.

ALLAN, Helen T, ODELIUS, Ann Christine, HUNTER, Billie J, BRYAN, Karen, KNIBB, Wendy, SHAWE, Jill and GALLAGHER, Ann (2015). Supporting staff to respond effectively to informal complaints : findings from an action research study. Journal Of Clinical Nursing, 24 (15-16), 2106-2114.

ALLAN, Helen T, ODELIUS, Anki, HUNTER, Billie J, BRYAN, Karen, KNIBB, Wendy and SHAWE, Jill (2015). Gatekeeping access to the midwifery unit: managing complaints by bending the rules. Health, 19 (6), 652-669.