Items where Author is "Shawe, Jill"

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ODELIUS, Anki, ALLAN, Helen, HUNTER, Billie, BRYAN, Karen, KNIBB, Wendy and SHAWE, Jill (2015). From transformative learning to social change? Using action research to explore and improve informal complaints management in an NHS trust. International practice development journal, 5 (1), 1-16. [Article]

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ALLAN, Helen T, ODELIUS, Ann Christine, HUNTER, Billie J, BRYAN, Karen, KNIBB, Wendy, SHAWE, Jill and GALLAGHER, Ann (2015). Supporting staff to respond effectively to informal complaints : findings from an action research study. Journal Of Clinical Nursing, 24 (15-16), 2106-2114. [Article]

ALLAN, Helen T, ODELIUS, Anki, HUNTER, Billie J, BRYAN, Karen, KNIBB, Wendy and SHAWE, Jill (2015). Gatekeeping access to the midwifery unit: managing complaints by bending the rules. Health, 19 (6), 652-669. [Article]

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