People make, and patterns break, FM

Price, Ilfryn; Matzdorf, Fides; Mccarroll, Patricia; Zhu, Xia

People make, and patterns break, FM

Tools

PRICE, Ilfryn, MATZDORF, Fides, MCCARROLL, Patricia and ZHU, Xia (2015). People make, and patterns break, FM. In: EuroFM Research Conference, Glasgow, June 1 to June 3 2015. (Submitted) [Conference or Workshop Item]

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Documents

9424:20172

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9424:20172

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Abstract

Purpose : Reports a service ecosystem in FM as a basis for understanding peoples’ roles Theory : The service ecosystem model Design/methodology/approach: Interpretive, but realistic, qualitative research into perceptions of FM excellence Findings : The importance of perceptions and narratives in shaping FM services. Originality/value, Presents the first mapped example of a service ecosystem and shows how it can be used in practice.

More Information

Additional Information:

A longer report is in preparation

Research Institute, Centre or Group - Does NOT include content added after October 2018:

Sheffield Business School Research Institute > Service Sector Management

Departments - Does NOT include content added after October 2018:

Sheffield Business School > Department of Service Sector Management

Event Location:

Glasgow

Related URLs: