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PRICE, Ilfryn and CLARK, Liz (2009). An output approach to property portfolio performance measurement. Property management, 27 (1), 6-15.
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Price_and_Clark__-_output_to_property_portfolio_outputs_final.pdf - Accepted Version Download (372kB) | Preview |
Abstract
Purpose – The purpose of this paper is to demonstrate the analysis of portfolios of office properties using measures of business outputs, namely occupation efficiency and staff satisfaction.
Design/methodology/approach – Satisfaction is measured using a proprietary online survey instrument that has proved highly reliable and repeatable in three separate trials. The data on 192 buildings are analysed using data envelopment analysis.
Findings – Instant and significant differences are revealed between clusters of buildings and individual properties. The approach reveals inefficiencies that are concealed by more conventional cost-based metrics.
Practical implications – The study has proven to be of use in gaining organisational commitment to strategic property improvements.
Originality/value – The authors are not aware of this approach having been applied elsewhere in either research or application.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | performance measures, input/output analysis, customer satisfaction, benchmarking |
| Research Institute, Centre or Group - Does NOT include content added after October 2018: | Sheffield Business School Research Institute > Service Sector Management |
| Departments - Does NOT include content added after October 2018: | Sheffield Business School > Department of Service Sector Management |
| Identification Number: | https://doi.org/10.1108/02637470910932647 |
| Page Range: | 6-15 |
| Depositing User: | Ann Betterton |
| Date Deposited: | 17 Apr 2009 |
| Last Modified: | 18 Mar 2021 04:32 |
| URI: | https://shura.shu.ac.uk/id/eprint/910 |
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