Support of Migrant Reception, Integration, and Social Inclusion by Intelligent Technologies

Tools

WANNER, Leo, BOWEN, Daniel, BURGOS, Marta, CARRASCO, Ester, ČERNOCKÝ, Jan, CODINA, Toni, DANILINS, Jevgenijs, DAVEY, Steffi, DE LARA, Joan, DIMOPOULOU, Eleni, EGOROVA, Ekaterina, GEBHARD, Christine, GRIVOLLA, Jens, JARAMILLO-ROJAS, Elena, KLUSCH, Matthias, MAVROPOULOS, Athanasios, MOUDATSOU, Maria, NIKOLAIDOU, Artemisia, NTIOUDIS, Dimos, RODRÍGUEZ, Irene, ROSGOVA, Mirela, SHEKHAWAT, Yash, SHVETS, Alexander, SOBKO, Oleksandr, TZIONIS, Grigoris and VROCHIDIS, Stefanos (2024). Support of Migrant Reception, Integration, and Social Inclusion by Intelligent Technologies. Information, 15 (11). [Article]

[+][-]

Documents

34576:754656

[+][-]

34576:754656

Preview

PDF
information-15-00686.pdf - Published Version
Available under License Creative Commons Attribution.

Download (4MB) | Preview

Abstract

Apart from being an economic struggle, migration is first of all a societal challenge; most migrants come from different cultural and social contexts, do not speak the language of the host country, and are not familiar with its societal, administrative, and labour market infrastructure. This leaves them in need of dedicated personal assistance during their reception and integration. However, due to the continuously high number of people in need of attendance, public administrations and non-governmental organizations are often overstrained by this task. The objective of the Welcome Platform is to address the most pressing needs of migrants. The Platform incorporates advanced Embodied Conversational Agent and Virtual Reality technologies to support migrants in the context of reception, integration, and social inclusion in the host country. It has been successfully evaluated in trials with migrants in three European countries in view of potentially deviating needs at the municipal, regional, and national levels, respectively: the City of Hamm in Germany, Catalonia in Spain, and Greece. The results show that intelligent technologies can be a valuable supplementary tool for reducing the workload of personnel involved in migrant reception, integration, and inclusion.

More Information

Official URL:

https://www.mdpi.com/2078-2489/15/11/686

Open Access URL:

https://www.mdpi.com/2078-2489/15/11/686/pdf?versi...

Open Access Version:

Published version

Additional Information:

** Article version: VoR ** From MDPI via Jisc Publications Router ** History: received 17-09-2024; rev-recd 10-10-2024; accepted 16-10-2024; collection 01-11-2024; epub 01-11-2024. ** Licence for VoR version of this article: https://creativecommons.org/licenses/by/4.0/ ** Peer reviewed: TRUE ** Acknowledgements: We are very grateful to all our colleagues who contributed to the success of Welcome, including in particular Magdalena Boehm, Gerard Casamayor, Mónica Domínguez, Beatriz Fisas, Imke Friedrich, Arthur Jones, Akbar Kazimov, Montserrat Marimón, and Alba Táboas.

Uncontrolled Keywords:

human-centered artificial intelligence, agent-based information delivery, agent-based coaching, conversational artificial intelligence, intelligent technologies for migrant support, virtual reality, agent-based training

Identifiers

Identification Number:

10.3390/info15110686

Library

Item Type:

Article

SWORD Depositor:

Colin Knott

Depositing User:

Colin Knott

Date Deposited:

18 Dec 2024 13:24