Developing a typology of older visitors to heritage attractions

POMFRET, Gill, MELLON, Vicky and SCHOFIELD, Peter (2023). Developing a typology of older visitors to heritage attractions. Leisure/Loisir.

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Abstract

This article examines older visitors to UK heritage attractions and presents a typology to progress our understanding of this under-researched market. Although there is plenty of research on older tourists, scholars regard this market as homogeneous and neglect to investigate older day visitors to local attractions. We apply push-pull motivation and typology theories and employ a quantitative research design, which involves a survey of older heritage visitors. Confirmatory factor analysis produced five push motivation and five pull motivation dimensions, three visitation constraint dimensions, two constraint negotiation dimensions and two visitation benefit dimensions. A cluster analysis identified three distinct segments: ‘Heritage Enthusiasts’, ‘Motivated but Unfulfilled’ and ‘Somewhat Interested but Satisfied’ and developed a typology based on distinctive characteristics. Significant predictors of older visitors’ satisfaction, recommendation and repeat visitation by cluster were also identified. The findings will facilitate more effective marketing of heritage attractions based on these segments.

Item Type:	Article
Uncontrolled Keywords:	1504 Commercial Services; 1506 Tourism; 3508 Tourism
Identification Number:	https://doi.org/10.1080/14927713.2023.2291035
SWORD Depositor:	Symplectic Elements
Depositing User:	Symplectic Elements
Date Deposited:	22 Dec 2023 12:12
Last Modified:	22 Dec 2023 12:15
URI:	https://shura.shu.ac.uk/id/eprint/32914

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