Conclusion: What do we now know about emotional labour in criminal justice? Culture, context and conflict

In this concluding chapter we reflect on some of the key things that have cut across many of the chapters contained in this volume. We argue that one can only understand the performance of emotional labour when the particular context and culture is taken into account. Another common theme was the nature of the conflict between display rules which shapes much emotional labour across the field of criminal justice and criminology. We finish by reflecting on some implications in terms of how organisations can best support workers with the emotional demands of their jobs as well as some ideas on future research that could be carried out in this area.