TAPELA-MAHUBE, Unami (2019). Adaptability of Change Management Models: What Works? A Botswana Case Study. Doctoral, Sheffield Hallam University.
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Tapela-Mahube_2019_PhD_AdaptabilityofChange.pdf - Accepted Version
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Tapela-Mahube_2019_PhD_AdaptabilityofChange.pdf - Accepted Version
Available under License Creative Commons Attribution Non-commercial No Derivatives.
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Abstract
The study took a hermeneutic phenomenological methodology to approach the
research. Twelve diverse research participants were interviewed, all from
BotswanaPost, the research organisation. Their experiences were used to
contribute to the assessment of the organisation’s delivery of change using
Western derived change management models.
Change has become a constant in our lives, and it has become a norm to find
ways to manage change. African countries such as Botswana, use Western
derived models and tools to manage change; however, success continues to
elude them. The purpose of this study was to find out if these models can be
adapted to work in these environments with diverse cultural settings.
The study found that Western derived models are difficult to adapt because they
come influenced by the background from which they originate; into a complex
environment that is beleaguered with socio-cultural, political and historical identity
issues. This study attempted to address this by developing two models, the ‘what
to ask’ framework and the ‘Setswana change management model’.
The ‘what to ask’ framework attempts to address the gaps identified in other
change models when planning for change. It prompts leaders on the pertinent
steps to deliver change that embraces people, their background and resources;
with a step by step ‘how to’ guide.
The ‘Setswana change management’ model addresses cultural engagements,
active participation and continuous feedback for all participants. It incorporates
an explicit national culture, which was lacking in the models that were consulted.
The study also suggests that hybridisation of models could be a solution, African
components mixed with the Western ones, as opposed to Africans expected to
directly use Western models as they are and finding ways to cope. This would
bring Western models and various African cultures together to form a model that
could work with the local people.
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