ZHELEZNYAK, Karina (2017). Contemporary labour migration and talent management in the global hotel industry. Doctoral, Sheffield Hallam University. [Thesis]
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Zheleznyak_2018_phd_contemporarylabourmigration_edited.pdf - Accepted Version
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Zheleznyak_2018_phd_contemporarylabourmigration_edited.pdf - Accepted Version
Available under License Creative Commons Attribution Non-commercial No Derivatives.
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Abstract
The hospitality industry is forecast to experience further growth, which will be
particularly evident in terms of the development and expansion of major hotel chains.
However, with a growing concern over skills and labour shortages across both
developed and developing countries, there is the question of how these shortages can
be addressed, and some of the increasingly utilised solutions are the use of migrant
labour as well as the concept of Talent Management. This research explores the
practices used by a global hotel organisation for employing migrant labour across
different countries and at different levels - from operational level through to senior
management level.
This research benefited from the assistance of a global hotel organisation. This
unprecedented access was the opportunity to find out about the human resource
practices of a global hotel organisation within different cultural contexts. The research
draws on data collected through semi-structured interviews with senior managers
above country level, and also hotel managers and employees from three different
countries, including Russia, Turkey and the UK. Limitations include the scope of the
research being restricted primarily to the capitals and large cities; small samples in
case of each of the selected countries, and the restricted opportunity to conduct
interviews with migrant workers in some of the cases.
Findings reveal significant differences in the employment and perceptions of
different groups or segments of migrant workers across the organisation, with the
practices being influenced by a number of external and internal factors. Using the
labour market theory, the research explains the variations in the use and subsequent
treatment of different groups of migrant workers as well as how migrant workers can
be used more effectively. Implications for practice are considered.
The research makes the following key contributions. First, it combines two
subject areas, including labour migration and the process of internationalisation in the
global hotel industry. This adds to the understanding of how global hotel organisations
manage their human resources, particularly in relation to migrant labour, across
different countries. Second, the research uses the labour market theory to explain the
current practices for using migrant labour. This contributes to the understanding of the
differences in the use and subsequent treatment of varying categories of migrant
labour. Third, the research provides a new definition of 'migrant worker' through the
examination of the identified categories of migrant workers.
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