The Role of Mediation: A Critical Analysis of the Changing Nature of Dispute Resolution in the Workplace

Mediation is a model of dispute resolution, it is argued, which lends itself particularly well to situations where the parties have become entrenched in their positions. From a practical perspective, it is a method of resolving workplace disputes that, it is further argued, seeks to avoid a more formal and often more confrontational route, such as grievance and discipline procedures, and rather than attribute blame looks to rebuild damaged relationships for the future.