LANFRANCHI, Vitaveska, MAZUMDAR, Suvodeep and CIRAVEGNA, Fabio (2014). Visual design recommendations for situation awareness in social media. In: HILTZ, S.R., PFAFF, M.S., PLOTNIK, L. and SHIH, P.C., (eds.) ISCRAM 2014 Conference Proceedings. Book of papers. 11th International Conference on Information Systems for Crisis Response and Management. USA, The Pennsylvania State University, 792-801. [Book Section]
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Mazumdar-VisualDesignRecommendationsForSituationAwareness(VoR).pdf - Published Version
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Mazumdar-VisualDesignRecommendationsForSituationAwareness(VoR).pdf - Published Version
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Abstract
The use of online Social Media is increasingly popular amongst emergency services to support Situational
Awareness (i.e. accurate, complete and real-time information about an event). Whilst many software solutions
have been developed to monitor and analyse Social Media, little attention has been paid on how to visually
design for Situational Awareness for this large-scale data space. We describe an approach where levels of SA
have been matched to corresponding visual design recommendations using participatory design techniques with
Emergency Responders in the UK. We conclude by presenting visualisation prototypes developed to satisfy the
design recommendations, and how they contribute to Emergency Responders’ Situational Awareness in an
example scenario. We end by highlighting research issues that emerged during the initial evaluation.
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