An output approach to property portfolio performance measurement

PRICE, Ilfryn and CLARK, Liz (2009). An output approach to property portfolio performance measurement. Property management, 27 (1), 6-15.

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Abstract

Purpose – The purpose of this paper is to demonstrate the analysis of portfolios of office properties using measures of business outputs, namely occupation efficiency and staff satisfaction.

Design/methodology/approach – Satisfaction is measured using a proprietary online survey instrument that has proved highly reliable and repeatable in three separate trials. The data on 192 buildings are analysed using data envelopment analysis.

Findings – Instant and significant differences are revealed between clusters of buildings and individual properties. The approach reveals inefficiencies that are concealed by more conventional cost-based metrics.

Practical implications – The study has proven to be of use in gaining organisational commitment to strategic property improvements.

Originality/value – The authors are not aware of this approach having been applied elsewhere in either research or application.

Item Type:	Article
Uncontrolled Keywords:	performance measures, input/output analysis, customer satisfaction, benchmarking
Research Institute, Centre or Group - Does NOT include content added after October 2018:	Sheffield Business School Research Institute > Service Sector Management
Departments - Does NOT include content added after October 2018:	Sheffield Business School > Department of Service Sector Management
Identification Number:	https://doi.org/10.1108/02637470910932647
Page Range:	6-15
Depositing User:	Ann Betterton
Date Deposited:	17 Apr 2009
Last Modified:	18 Mar 2021 04:32
URI:	https://shura.shu.ac.uk/id/eprint/910

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