Evaluating a health service taskforce

MOULLIN, M. (2004). Evaluating a health service taskforce. International journal of health care quality assurance, 17 (5), 248-257.

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Link to published version:: https://doi.org/10.1108/09526860410549353


A large number of taskforces and other quality improvement teams have been set up to achieve change in recent years, both in health and elsewhere, but there has been relatively little systematic evaluation of the benefits obtained. This paper discusses alternative methodologies and frameworks for assessing the value of taskforces and other quality improvement teams in the public sector and concludes that the Performance Prism, used in conjunction with the public sector scorecard, a variant of the balanced scorecard, is most appropriate. The paper then describes a case study on the evaluation of a UK health service taskforce using the recommended approach and reflects on its successes and limitations.

Item Type: Article
Uncontrolled Keywords: balanced scorecard, health services, performance measurement (quality), quality improvement, United Kingdom
Research Institute, Centre or Group - Does NOT include content added after October 2018: Sheffield Business School Research Institute > People, Work and Organisation
Identification Number: https://doi.org/10.1108/09526860410549353
Page Range: 248-257
Depositing User: Ann Betterton
Date Deposited: 04 Jun 2008
Last Modified: 18 Mar 2021 23:30
URI: https://shura.shu.ac.uk/id/eprint/767

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