‘All they lack is a chain’: lean and the new performance management in the British civil service

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CARTER, Bob, DANFORD, Andy, HOWCROFT, Debra, RICHARDSON, Helen, SMITH, Andrew and TAYLOR, Phil (2011). ‘All they lack is a chain’: lean and the new performance management in the British civil service. New Technology, Work and Employment, 26 (2), 83-97. [Article]

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Abstract

The adaptation of lean techniques in public services is viewed as an innovative managerialist response to government demands for more efficient services amidst large reductions in public spending. This paper explores workers' experiences of the impact of lean on work organisation and control and provides new insights into developments within contemporary back office clerical work.

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Official URL:

http://dx.doi.org/10.1111/j.1468-005X.2011.00261.x

Research Institute, Centre or Group - Does NOT include content added after October 2018:

Sheffield Business School Research Institute > People, Work and Organisation

Page Range:

83-97

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Identification Number:

10.1111/j.1468-005X.2011.00261.x

ORCID for Helen Richardson: