Digitally supporting the co-creation of future advanced services for 'Heat as a Service'

MOUNTNEY, Sara, ROSS, Tracy, MAY, Andrew, QIN, Sheng-Feng, NIU, Xiaojing, KING, Melanie, KAPOOR, Kawaljeet, STORY, Vicky and BURTON, Jamie (2020). Digitally supporting the co-creation of future advanced services for 'Heat as a Service'. In: BIGDELI, Ali and BAINES, Tim, (eds.) Proceedings of the Spring Servitization Conference 2020, Advanced services for sustainability and growth. Birmingham, Advanced Services Group, Aston Business School, Aston University, 64-71.

[img] PDF (Archiving query)
SMountney SSC 20 final paper revised.pdf - Accepted Version
Restricted to Repository staff only
All rights reserved.

Download (295kB)
Official URL:
Related URLs:


    Purpose: This paper is a preliminary exploration of how a digital prototype might be developed to support co-creation in developing future advanced services for ‘Heat as a Service’ (HaaS). Design/Methodology/Approach: A user-centred design approach was undertaken with two customer segments to establish potential requirements for HaaS. A systems thinking approach was then used for the preliminary development of a digital tool to support new advanced services. Findings: Further definitions of HaaS from the perspective of two different customer segments are presented, with emerging proposals on (i) how they can be managed in a system setting and (ii)suitable supporting digital tools. Originality/Value: A user-centred approach to new advanced services development is presented to take into consideration current and future engineering and digital capabilities, moving beyond a conventional product-centric service development approach.

    Item Type: Book Section
    Additional Information: The Spring Servitization Conference 2020, 14- 16 September 2020, virtual.
    Page Range: 64-71
    SWORD Depositor: Symplectic Elements
    Depositing User: Symplectic Elements
    Date Deposited: 16 Mar 2023 12:05
    Last Modified: 16 Mar 2023 12:07

    Actions (login required)

    View Item View Item


    Downloads per month over past year

    View more statistics