Experiencing mediation from the disputants’ perspective

BENNETT, Anthony (2016). Experiencing mediation from the disputants’ perspective. In: SAUNDRY, Richard, LATREILLE, Paul and ASHMAN, Ian, (eds.) Reframing Resolution. Basingstoke, Palgrave Macmillan, 171-190.

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Official URL: https://www.palgrave.com/gb/book/9781137515599
Link to published version:: https://doi.org/10.1057/978-1-137-51560-5_9


There is growing evidence in the UK that organizations and individuals are increasingly turning to mediation as a means of conflict resolution in the workplace. Research suggests, in particular, that mediation can often help to resolve issues that would otherwise escalate into lengthy and costly disputes (Latreille 2011; Latreille et al. 2012; Saundry 2012). Studies also reveal that the use of mediation in an organization can have a positive impact on conflict handling abilities and also the overall employment relations climate (Bennett 2014; Saundry and Wibberley 2014). Furthermore, in the context of the individualization of the employment relationship and the erosion of representative structures (see Chap. 7), it has been argued that mediation offers a degree of equality for the employee that is largely absent in other dispute resolution processes

Item Type: Book Section
Research Institute, Centre or Group - Does NOT include content added after October 2018: Sheffield Business School Research Institute > People, Work and Organisation
Identification Number: https://doi.org/10.1057/978-1-137-51560-5_9
Page Range: 171-190
Depositing User: Carmel House
Date Deposited: 01 May 2018 11:05
Last Modified: 18 Mar 2021 15:01
URI: https://shura.shu.ac.uk/id/eprint/21015

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