Visual design recommendations for situation awareness in social media

LANFRANCHI, Vitaveska, MAZUMDAR, Suvodeep and CIRAVEGNA, Fabio (2014). Visual design recommendations for situation awareness in social media. In: HILTZ, S.R., PFAFF, M.S., PLOTNIK, L. and SHIH, P.C., (eds.) ISCRAM 2014 Conference Proceedings. Book of papers. 11th International Conference on Information Systems for Crisis Response and Management. USA, The Pennsylvania State University, 792-801.

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The use of online Social Media is increasingly popular amongst emergency services to support Situational Awareness (i.e. accurate, complete and real-time information about an event). Whilst many software solutions have been developed to monitor and analyse Social Media, little attention has been paid on how to visually design for Situational Awareness for this large-scale data space. We describe an approach where levels of SA have been matched to corresponding visual design recommendations using participatory design techniques with Emergency Responders in the UK. We conclude by presenting visualisation prototypes developed to satisfy the design recommendations, and how they contribute to Emergency Responders’ Situational Awareness in an example scenario. We end by highlighting research issues that emerged during the initial evaluation.

Item Type: Book Section
Additional Information: Paper originally presented at the 11th International ISCRAM Conference — University Park, Pennsylvania, USA, May 2014.
Uncontrolled Keywords: Situation Awareness, Social Media, Visual Analytics.
Departments - Does NOT include content added after October 2018: Faculty of Science, Technology and Arts > Department of Computing
Page Range: 792-801
Depositing User: Suvodeep Mazumdar
Date Deposited: 19 Jan 2018 12:34
Last Modified: 18 Mar 2021 15:48

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