Visual design recommendations for situation awareness in social media

LANFRANCHI, Vitaveska, MAZUMDAR, Suvodeep and CIRAVEGNA, Fabio (2014). Visual design recommendations for situation awareness in social media. In: HILTZ, S.R., PFAFF, M.S., PLOTNIK, L. and SHIH, P.C., (eds.) ISCRAM 2014 Conference Proceedings. Book of papers. 11th International Conference on Information Systems for Crisis Response and Management. USA, The Pennsylvania State University, 792-801. [Book Section]

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Abstract
The use of online Social Media is increasingly popular amongst emergency services to support Situational Awareness (i.e. accurate, complete and real-time information about an event). Whilst many software solutions have been developed to monitor and analyse Social Media, little attention has been paid on how to visually design for Situational Awareness for this large-scale data space. We describe an approach where levels of SA have been matched to corresponding visual design recommendations using participatory design techniques with Emergency Responders in the UK. We conclude by presenting visualisation prototypes developed to satisfy the design recommendations, and how they contribute to Emergency Responders’ Situational Awareness in an example scenario. We end by highlighting research issues that emerged during the initial evaluation.
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