Items where Author is "Parikh, Vishal"

PARIKH, Vishal (2016). 'Call' Centres to 'Contact' Centres: Shifting Paradigms of Customer Service Systems and Research. In: RESER 2016 : the 25th Annual RESER Conference proceedings. European Association for Research on Services.

PARIKH, Vishal and WALTON, John (2012). Psychological contract and knowledge management mediated by cultural dynamics. In: CEGARRA, Juan Gabriel, (ed.) Proceedings of the 13th European Conference on Knowledge Management. Reading, Academic Publishing Internatioanl, 923-932.

PARIKH, Vishal and WALTON, John (2011). A phenomenological study of the impact of knowledge intensity and environmental velocity on in source or hosted contact centres. In: Proceedings of the IADIS international conference on information systems 2012. International Association for Development of the Information Society, 393-398.

PARIKH, Vishal (2018). An Exploration of Contact Centre Service Management Within a Service Science Context. Doctoral, Sheffield Hallam University.