Items where Author is "Parikh, Vishal"
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Number of items: 4.
Book Section
PARIKH, Vishal
(2016).
'Call' Centres to 'Contact' Centres: Shifting Paradigms of Customer Service Systems and Research.
In:
RESER 2016 : the 25th Annual RESER Conference proceedings.
European Association for Research on Services.
PARIKH, Vishal and WALTON, John
(2012).
Psychological contract and knowledge management mediated by cultural dynamics.
In: CEGARRA, Juan Gabriel, (ed.)
Proceedings of the 13th European Conference on Knowledge Management.
Reading, Academic Publishing Internatioanl, 923-932.
PARIKH, Vishal and WALTON, John
(2011).
A phenomenological study of the impact of knowledge intensity and environmental velocity on in source or hosted contact centres.
In:
Proceedings of the IADIS international conference on information systems 2012.
International Association for Development of the Information Society, 393-398.
Thesis
PARIKH, Vishal
(2018).
An Exploration of Contact Centre Service Management Within a Service Science Context.
Doctoral, Sheffield Hallam University.