PRICE, Ilfryn, MATZDORF, Fides, MCCARROLL, Patricia and ZHU, Xia (2015). People make, and patterns break, FM. In: EuroFM Research Conference, Glasgow, June 1 to June 3 2015. (Submitted)
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Purpose : Reports a service ecosystem in FM as a basis for understanding peoples’ roles
Theory : The service ecosystem model
Design/methodology/approach : Interpretive, but realistic, qualitative research into perceptions of FM excellence
Findings : The importance of perceptions and narratives in shaping FM services.Originality/value, Presents the first mapped example of a service ecosystem and shows how it can be used in practice.
|Item Type:||Conference or Workshop Item (Keynote)|
|Additional Information:||A longer report is in preparation|
|Research Institute, Centre or Group:||Sheffield Business School Research Institute > Service Sector Management|
|Depositing User:||Ilfryn Price|
|Date Deposited:||25 Feb 2015 11:29|
|Last Modified:||20 Oct 2016 14:36|
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