People make, and patterns break, FM

PRICE, Ilfryn, MATZDORF, Fides, MCCARROLL, Patricia and ZHU, Xia (2015). People make, and patterns break, FM. In: EuroFM Research Conference, Glasgow, June 1 to June 3 2015. (Submitted)

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Abstract

Purpose : Reports a service ecosystem in FM as a basis for understanding peoples’ roles

Theory : The service ecosystem model

Design/methodology/approach : Interpretive, but realistic, qualitative research into perceptions of FM excellence

Findings : The importance of perceptions and narratives in shaping FM services.

Originality/value, Presents the first mapped example of a service ecosystem and shows how it can be used in practice.

Item Type: Conference or Workshop Item (Keynote)
Additional Information: A longer report is in preparation
Research Institute, Centre or Group: Sheffield Business School Research Institute > Service Sector Management
Related URLs:
Depositing User: Ilfryn Price
Date Deposited: 25 Feb 2015 11:29
Last Modified: 20 Oct 2016 14:36
URI: http://shura.shu.ac.uk/id/eprint/9424

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