People make, and patterns break, FM

PRICE, Ilfryn, MATZDORF, Fides, MCCARROLL, Patricia and ZHU, Xia (2015). People make, and patterns break, FM. In: EuroFM Research Conference, Glasgow, June 1 to June 3 2015. (Submitted)

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Abstract

Purpose : Reports a service ecosystem in FM as a basis for understanding peoples’ roles Theory : The service ecosystem model Design/methodology/approach: Interpretive, but realistic, qualitative research into perceptions of FM excellence Findings : The importance of perceptions and narratives in shaping FM services. Originality/value, Presents the first mapped example of a service ecosystem and shows how it can be used in practice.

Item Type: Conference or Workshop Item (Keynote)
Additional Information: A longer report is in preparation
Research Institute, Centre or Group - Does NOT include content added after October 2018: Sheffield Business School Research Institute > Service Sector Management
Departments - Does NOT include content added after October 2018: Sheffield Business School > Department of Service Sector Management
Depositing User: Ilfryn Price
Date Deposited: 25 Feb 2015 11:29
Last Modified: 18 Mar 2021 05:24
URI: http://shura.shu.ac.uk/id/eprint/9424

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