PRICE, Ilfryn and CLARK, Liz (2009). An output approach to property portfolio performance measurement. Property management, 27 (1), 6-15.
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Purpose – The purpose of this paper is to demonstrate the analysis of portfolios of office properties using measures of business outputs, namely occupation efficiency and staff satisfaction.
Design/methodology/approach – Satisfaction is measured using a proprietary online survey instrument that has proved highly reliable and repeatable in three separate trials. The data on 192 buildings are analysed using data envelopment analysis.
Findings – Instant and significant differences are revealed between clusters of buildings and individual properties. The approach reveals inefficiencies that are concealed by more conventional cost-based metrics.
Practical implications – The study has proven to be of use in gaining organisational commitment to strategic property improvements.
Originality/value – The authors are not aware of this approach having been applied elsewhere in either research or application.
|Uncontrolled Keywords:||performance measures, input/output analysis, customer satisfaction, benchmarking|
|Research Institute, Centre or Group:||Centre for Facilities Management Development|
|Depositing User:||Ann Betterton|
|Date Deposited:||17 Apr 2009|
|Last Modified:||03 Oct 2012 09:07|
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