An output approach to property portfolio performance measurement

PRICE, Ilfryn and CLARK, Liz (2009). An output approach to property portfolio performance measurement. Property management, 27 (1), 6-15.

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    Official URL: http://dx.doi.org/10.1108/02637470910932647
    Link to published version:: 10.1108/02637470910932647

    Abstract

    Purpose – The purpose of this paper is to demonstrate the analysis of portfolios of office properties using measures of business outputs, namely occupation efficiency and staff satisfaction.

    Design/methodology/approach – Satisfaction is measured using a proprietary online survey instrument that has proved highly reliable and repeatable in three separate trials. The data on 192 buildings are analysed using data envelopment analysis.

    Findings – Instant and significant differences are revealed between clusters of buildings and individual properties. The approach reveals inefficiencies that are concealed by more conventional cost-based metrics.

    Practical implications – The study has proven to be of use in gaining organisational commitment to strategic property improvements.

    Originality/value – The authors are not aware of this approach having been applied elsewhere in either research or application.

    Item Type: Article
    Uncontrolled Keywords: performance measures, input/output analysis, customer satisfaction, benchmarking
    Research Institute, Centre or Group: Centre for Facilities Management Development
    Identification Number: 10.1108/02637470910932647
    Depositing User: Ann Betterton
    Date Deposited: 17 Apr 2009
    Last Modified: 03 Oct 2012 09:07
    URI: http://shura.shu.ac.uk/id/eprint/910

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