'They can't be the buffer any longer': front-line managers and class relations under white-collar lean production

CARTER, Bob, DANFORD, Andrew, HOWCROFT, Debra, RICHARDSON, Helen, SMITH, Andrew and TAYLOR, Phil (2014). 'They can't be the buffer any longer': front-line managers and class relations under white-collar lean production. Capital and Class, 38 (2), 323-343.

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Link to published version:: https://doi.org/10.1177/0309816814532409
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    This article reasserts the value of the examination of class relations. It does so via a case study of tax-processing sites within HM Revenue and Customs, focusing on the changes wrought by the alterations to labour and supervisory processes implemented under the banner of ‘lean production’. It concentrates on the transformation of front-line managers, as their tasks moved from those that required tax knowledge and team support to those that narrowed their work towards output monitoring and employee supervision. Following Carchedi, these changes are conceptualised as strengthening the function of capital performed by managers, and weakening their role within the labour process.

    Item Type: Article
    Research Institute, Centre or Group - Does NOT include content added after October 2018: Sheffield Business School Research Institute > People, Work and Organisation
    Identification Number: https://doi.org/10.1177/0309816814532409
    Page Range: 323-343
    Depositing User: Helen Richardson
    Date Deposited: 17 Jul 2014 09:25
    Last Modified: 17 Mar 2021 17:30
    URI: https://shura.shu.ac.uk/id/eprint/8169

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