Dispositional and situational determinants of trust in two types of managers

PAYNE, R. L. and CLARK, Murray (2003). Dispositional and situational determinants of trust in two types of managers. International journal of human resource management, 14 (1), 128-138.

Full text not available from this repository.
Link to published version:: https://doi.org/10.1080/09585190210158556
Related URLs:

    Abstract

    This paper reports on a study of 398 people employed in two UK service organizations: a hospital and two divisions of a high street bank. The main purpose of the study was to determine the degree to which dispositional factors (predisposition to trust and trait anxiety) and situational factors (seven aspects of the job environment) predicted a person's reported trust in their managers. Two types of managers were investigated: a person's immediate line manager and 'senior managers in their industry'. It was hypothesized that the dispositional factors would have a greater influence on trust in managers in the industry and that situational factors would have a greater influence on trust in one's immediate line manager. The first hypothesis was supported, but the second was not. It was found that trust in both types of managers was best predicted by a combination of general disposition to trust (not trait anxiety) and situational factors: five of the seven situational factors had a role in predicting intention to trust. This reflects the complexity involved in predicting trust at work and the managerial challenge of creating a trusting culture.

    Item Type: Article
    Uncontrolled Keywords: determinants of trust, generalized trust, work context, managerial trust
    Research Institute, Centre or Group - Does NOT include content added after October 2018: Sheffield Business School Research Institute > People, Work and Organisation
    Departments - Does NOT include content added after October 2018: Sheffield Business School > Department of Management
    Identification Number: https://doi.org/10.1080/09585190210158556
    Page Range: 128-138
    Depositing User: Ann Betterton
    Date Deposited: 23 May 2008
    Last Modified: 18 Mar 2021 22:15
    URI: http://shura.shu.ac.uk/id/eprint/734

    Actions (login required)

    View Item View Item

    Downloads

    Downloads per month over past year

    View more statistics