Dispositional and situational determinants of trust in two types of managers

PAYNE, R. L. and CLARK, Murray (2003). Dispositional and situational determinants of trust in two types of managers. International journal of human resource management, 14 (1), 128-138.

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Abstract

This paper reports on a study of 398 people employed in two UK service organizations: a hospital and two divisions of a high street bank. The main purpose of the study was to determine the degree to which dispositional factors (predisposition to trust and trait anxiety) and situational factors (seven aspects of the job environment) predicted a person's reported trust in their managers. Two types of managers were investigated: a person's immediate line manager and 'senior managers in their industry'. It was hypothesized that the dispositional factors would have a greater influence on trust in managers in the industry and that situational factors would have a greater influence on trust in one's immediate line manager. The first hypothesis was supported, but the second was not. It was found that trust in both types of managers was best predicted by a combination of general disposition to trust (not trait anxiety) and situational factors: five of the seven situational factors had a role in predicting intention to trust. This reflects the complexity involved in predicting trust at work and the managerial challenge of creating a trusting culture.

Item Type:	Article
Uncontrolled Keywords:	determinants of trust, generalized trust, work context, managerial trust
Research Institute, Centre or Group - Does NOT include content added after October 2018:	Sheffield Business School Research Institute > People, Work and Organisation
Departments - Does NOT include content added after October 2018:	Sheffield Business School > Department of Management
Identification Number:	https://doi.org/10.1080/09585190210158556
Page Range:	128-138
Depositing User:	Ann Betterton
Date Deposited:	23 May 2008
Last Modified:	18 Mar 2021 22:15
URI:	https://shura.shu.ac.uk/id/eprint/734

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