Confrontations in health service management: insights from drama theory

BRYANT, J. W. (2002). Confrontations in health service management: insights from drama theory. European journal of operational research, 142 (3), 610-624.

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Abstract

This paper illustrates the contribution that drama theory can make to the analysis and handling of collaboration and conflict in the arena of health management. ‘Joined up working' is a contemporary imperative in the public sector, yet differences in positions between partner organisations can imperil a successful outcome. Confrontation analysis, a specific technique based on drama theory, enables the modelling of such situations and the exploration of ways of addressing the dilemmas that can stand in the way of a resolution of the conflicts of partnership working. A number of vignettes based on analyses conducted by participants in health service organisations are included to illustrate the approach.

Item Type:	Article
Uncontrolled Keywords:	health services, drama theory, confrontation analysis
Research Institute, Centre or Group:	Centre for Individual and Organisational Development
Identification Number:	10.1016/S0377-2217(01)00315-0
Depositing User:	Ann Betterton
Date Deposited:	29 May 2008
Last Modified:	09 Dec 2009 18:23
URI:	http://shura.shu.ac.uk/id/eprint/733

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