Using the Public Sector Scorecard in public health

MOULLIN, M., SOADY, J., SKINNER, J., PRICE, C., CULLEN, J. and GILLIGAN, C. (2007). Using the Public Sector Scorecard in public health. International journal of health care quality assurance, 20 (4), 281-289.

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Link to published version:: https://doi.org/10.1108/09526860710754352
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    Abstract

    Purpose – This paper seeks to describe an application of the Public Sector Scorecard (PSS) to Sheffield's Stop Smoking Service. Design/methodology/approach – The paper uses the PSS, an integrated service improvement and performance measurement framework for the public and voluntary sectors. The PSS shares the key advantages of the Balanced Scorecard in ensuring that performance measures reflect all aspects of an organisation's performance and have clear links to the organisation's strategy. In addition its structure and methodology, with more emphasis on service user involvement, working across organisational boundaries, process mapping, service improvement, and risk management, provide many additional benefits to organisations in the public and voluntary sectors. The study incorporated service user workshops with over 100 service users and a series of meetings with a reference group containing staff, service users and other key stakeholders. Findings – The paper concludes that the PSS has many benefits both in improving a public health service and in aligning its strategy, processes and performance measures both with one another and with the requirements and expectations of service users and other key stakeholders.

    Item Type: Article
    Uncontrolled Keywords: balanced scorecard, performance measures, public health
    Research Institute, Centre or Group - Does NOT include content added after October 2018: Sheffield Business School Research Institute > People, Work and Organisation
    Departments - Does NOT include content added after October 2018: Sheffield Business School > Department of Management
    Identification Number: https://doi.org/10.1108/09526860710754352
    Page Range: 281-289
    Depositing User: Ann Betterton
    Date Deposited: 04 Jun 2008
    Last Modified: 09 Dec 2016 10:26
    URI: http://shura.shu.ac.uk/id/eprint/727

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