CARTER, Bob, DANFORD, Andy, HOWCROFT, Debra, RICHARDSON, Helen, SMITH, Andrew and TAYLOR, Phil (2011). ‘All they lack is a chain’: lean and the new performance management in the British civil service. New Technology, Work and Employment, 26 (2), 83-97.Full text not available from this repository.
The adaptation of lean techniques in public services is viewed as an innovative managerialist response to government demands for more efficient services amidst large reductions in public spending. This paper explores workers' experiences of the impact of lean on work organisation and control and provides new insights into developments within contemporary back office clerical work.
|Research Institute, Centre or Group:||Centre for Individual and Organisational Development|
|Depositing User:||Helen Richardson|
|Date Deposited:||05 Sep 2012 10:23|
|Last Modified:||05 Sep 2012 10:23|
Actions (login required)
Downloads per month over past year