‘All they lack is a chain’: lean and the new performance management in the British civil service

CARTER, Bob, DANFORD, Andy, HOWCROFT, Debra, RICHARDSON, Helen, SMITH, Andrew and TAYLOR, Phil (2011). ‘All they lack is a chain’: lean and the new performance management in the British civil service. New Technology, Work and Employment, 26 (2), 83-97.

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Official URL: http://dx.doi.org/10.1111/j.1468-005X.2011.00261.x
Link to published version:: 10.1111/j.1468-005X.2011.00261.x

Abstract

The adaptation of lean techniques in public services is viewed as an innovative managerialist response to government demands for more efficient services amidst large reductions in public spending. This paper explores workers' experiences of the impact of lean on work organisation and control and provides new insights into developments within contemporary back office clerical work.

Item Type: Article
Research Institute, Centre or Group: Sheffield Business School Research Institute > People, Work and Organisation
Identification Number: 10.1111/j.1468-005X.2011.00261.x
Depositing User: Helen Richardson
Date Deposited: 05 Sep 2012 10:23
Last Modified: 25 Apr 2014 15:48
URI: http://shura.shu.ac.uk/id/eprint/5686

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