BOWEN, Simon, DEARDEN, Andy, WOLSTENHOLME, Dan and COBB, Mark (2011). Different views : including others in participatory health service innovation. In: BUUR, Jacob, (ed.) PINC 2011 : Participatory innovation conference 2011, 13-15 January, 2011, Sonderborg, Denmark. Sonderborg, University of Southern Denmark, 230-236.
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We describe our experiences employing experience-based design (EBD) to improve an outpatients health service in the UK and discuss the impacts of incorporating the voices of those not directly using or working within the service. We suggest that such new perspectives, experiences and expertise may enable the development of service innovations outside patients’ and staffs’ conceptual space of problems/solutions, but can affect the ownership and agency within the change project. To conclude, we propose a balance between accomplishing change and creating the self-belief to achieve it.
|Item Type:||Book Section|
|Research Institute, Centre or Group:||Cultural Communication and Computing Research Institute > Communication and Computing Research Centre|
|Depositing User:||Hilary Ridgway|
|Date Deposited:||05 May 2011 10:33|
|Last Modified:||05 May 2011 10:33|
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