Managing communications in multilingual workplaces

TIETZE, Susanne, BLACK, Hilla and PIEKKARI, Rebecca (2021). Managing communications in multilingual workplaces. In: COOREN, Francois and STUCHELI-HERLACH, Peter, (eds.) Handbook of Management Communication. Handbooks of Applied Linguistics (16). Boston, De Gruyter Mouton, 373-388.

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    This chapter is concerned with the constitution of multilingual organizations through acts of agentic communication. Specifically, it focuses on the role of translation and non-verbal communication which are still mainly ignored in many streams of literature that focus on communication. Drawing on a layered iceberg model of communication, we propose that the use of multiple languages, translation, and non-verbal communication are fundamental to understanding the constitution of multilingual organization, yet they often remain hidden, silent, and unexplored. We argue that translation permeates all layers of communication and is a collective management practice. The chapter reviews selected examples from different streams of research to demonstrate how multilingual organizations are constituted. We advocate that future research should include phenomena and consequences of English, languages, translation, and non-verbal meanings as they unfold in multilingual workplaces and mingle with narratives, discourses, and authoring of organizations.

    Item Type: Book Section
    Uncontrolled Keywords: translation; Department of Management
    Identification Number:
    Page Range: 373-388
    SWORD Depositor: Symplectic Elements
    Depositing User: Symplectic Elements
    Date Deposited: 12 Oct 2020 12:59
    Last Modified: 15 Nov 2021 17:00

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