Quality in higher education: from monitoring to management

CULLEN, John, JOYCE, John, HASSALL, Trevor and BROADBENT, Mick (2003). Quality in higher education: from monitoring to management. Quality Assurance in Education, 11 (1), 5-14.

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Link to published version:: https://doi.org/10.1108/09684880310462038
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    Concepts of accountable management in the public sector have ensured that issues relating to performance measurement have been high on the agenda of higher education institutions. Several quality initiatives are happening at the same time as universities are faced with diminishing financial support from public sources of finance. It has been suggested that higher education should look to private sector models of performance measurement in order to address important quality issues. In taking such models, the paper argues the importance of recognising that key performance indicators on their own can be dysfunctional unless they are grounded within the culture of a strategy-focussed organisation. The paper then proposes the use of a balanced scorecard approach in order to reinforce the importance of managing rather than just monitoring performance. A balanced scorecard for a faculty of business and management is developed in order to illustrate the points being made.

    Item Type: Article
    Uncontrolled Keywords: higher education, performance measurement, quality
    Research Institute, Centre or Group - Does NOT include content added after October 2018: Sheffield Business School Research Institute > People, Work and Organisation
    Departments - Does NOT include content added after October 2018: Sheffield Business School > Department of Finance, Accountancy and Business Systems
    Identification Number: https://doi.org/10.1108/09684880310462038
    Page Range: 5-14
    Depositing User: Ann Betterton
    Date Deposited: 31 Jul 2008
    Last Modified: 18 Mar 2021 22:16
    URI: https://shura.shu.ac.uk/id/eprint/211

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