BENNETT, Anthony (2016). Experiencing mediation from the disputants’ perspective. In: SAUNDRY, Richard, LATREILLE, Paul and ASHMAN, Ian, (eds.) Reframing Resolution. Basingstoke, Palgrave Macmillan, 171-190.
Full text not available from this repository.Abstract
There is growing evidence in the UK that organizations and individuals are increasingly turning to mediation as a means of conflict resolution in the workplace. Research suggests, in particular, that mediation can often help to resolve issues that would otherwise escalate into lengthy and costly disputes (Latreille 2011; Latreille et al. 2012; Saundry 2012). Studies also reveal that the use of mediation in an organization can have a positive impact on conflict handling abilities and also the overall employment relations climate (Bennett 2014; Saundry and Wibberley 2014). Furthermore, in the context of the individualization of the employment relationship and the erosion of representative structures (see Chap. 7), it has been argued that mediation offers a degree of equality for the employee that is largely absent in other dispute resolution processes
Item Type: | Book Section |
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Research Institute, Centre or Group - Does NOT include content added after October 2018: | Sheffield Business School Research Institute > People, Work and Organisation |
Identification Number: | https://doi.org/10.1057/978-1-137-51560-5_9 |
Page Range: | 171-190 |
Depositing User: | Carmel House |
Date Deposited: | 01 May 2018 11:05 |
Last Modified: | 18 Mar 2021 15:01 |
URI: | https://shura.shu.ac.uk/id/eprint/21015 |
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