NHS at Home : ssing Lego Serious Play to capture service narratives and envision future healthcare products

SWANN, David (2011). NHS at Home : ssing Lego Serious Play to capture service narratives and envision future healthcare products. In: Include 2011: The Role of Inclusive Design in Making Social Innovation Happen, RCA London, 18-20th April 2011.

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Lego Serious Play (LSP) is widely accepted as a strategic planning tool by major corporations such as Nokia and Microsoft. The application of LSP as a research methodology is rarely found in social sciences and absent from design research. This work in progress paper demonstrates the effectiveness of LSP as a design research tool; a methodology that has captured the discrete service narratives of community matrons and directed the tenets for the design of a 21st century nursing bag. NHS at Home is a PhD by practice and based at the Royal College of Art (RCA). The project is sponsored by the Engineering Physical Sciences Research Council (EPRSC) and supported by NHS East Riding of Yorkshire through a dedicated steering group consisting of innovation leads, service improvement managers and community nurses.

Item Type: Conference or Workshop Item (Paper)
Additional Information: The theme for Include 2011 was: The Role of Inclusive Design in Making Social Innovation Happen. ISBN 978-1-907342-29-5 As a concept, social innovation has growing currency in society, government, academia and business. It manifests itself in many different ways in different contexts. Its meanings extend from public service and policy innovation to initiatives in assistive technology and to aspects of civic participation and creative entrepreneurship. In all of these areas, design has a key role to play. It can make policy visible and participation possible. In particular, inclusive design can deliver innovations of social value to communities and markets. The Include 2011 international conference at the Royal College of Art sought papers on all design aspects that catalyse social innovation, in particular: Organisation - what design tools, techniques, frameworks and networks support and enhance social innovation? Origins - how has social innovation emerged as a design construct and in what ways does it manifest itself? Outputs - research studies and design exemplars of social innovation, drawn from public space, health, transport and other key domains.
Research Institute, Centre or Group - Does NOT include content added after October 2018: Cultural Communication and Computing Research Institute > Art and Design Research Centre
Depositing User: David Swann
Date Deposited: 14 Jun 2016 09:17
Last Modified: 18 Mar 2021 15:49
URI: https://shura.shu.ac.uk/id/eprint/12401

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