NHS at Home : ssing Lego Serious Play to capture service narratives and envision future healthcare products

The theme for Include 2011 was: The Role of Inclusive Design in Making Social Innovation Happen. ISBN 978-1-907342-29-5 As a concept, social innovation has growing currency in society, government, academia and business. It manifests itself in many different ways in different contexts. Its meanings extend from public service and policy innovation to initiatives in assistive technology and to aspects of civic participation and creative entrepreneurship. In all of these areas, design has a key role to play. It can make policy visible and participation possible. In particular, inclusive design can deliver innovations of social value to communities and markets. The Include 2011 international conference at the Royal College of Art sought papers on all design aspects that catalyse social innovation, in particular: Organisation - what design tools, techniques, frameworks and networks support and enhance social innovation? Origins - how has social innovation emerged as a design construct and in what ways does it manifest itself? Outputs - research studies and design exemplars of social innovation, drawn from public space, health, transport and other key domains.