Communication apprehension in UK and Spanish business students

HASSALL, Trevor, JOYCE, John, OTTEWILL, Rodger, ARQUERO-MONTANO, Jose and DONOSO-ANES, Jose Antonio (2000). Communication apprehension in UK and Spanish business students. Education and Training, 42 (2), 93-100.

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Official URL: http://www.emeraldinsight.com/doi/full/10.1108/EUM...
Link to published version:: 10.1108/EUM0000000005351

Abstract

Distinguishes between communication apprehension (CA), the fear of actually communicating, and communication development, the ability to maintain and improve performance as a communicator. Indicates that CA needs to be addressed before progress can be made in developing the communication skills of graduates to which employers attach considerable importance. Reports the results of a study comparing levels of CA amongst business and accounting students in the UK and Spain, which confirm the high levels of CA found in North American students but also indicate differences which may be due to cultural and other factors. Considers implications of findings for curriculum design and staff development.

Item Type: Article
Research Institute, Centre or Group: Sheffield Business School Research Institute > Finance, Accounting and Business Systems
Identification Number: 10.1108/EUM0000000005351
Depositing User: Trevor Hassall
Date Deposited: 15 Mar 2016 11:48
Last Modified: 15 Mar 2016 11:48
URI: http://shura.shu.ac.uk/id/eprint/11704

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