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ASHBY, Kira, ROTMANN, Sea, SMITH, Jennifer, MUNDACA, Luis, AMBROSE, Aimee, BORELLI, Sherri and TALWAR, Manswi (2020). Who are Hard-to-Reach energy users? Segments, barriers and approaches to engage them. In: 21st ACEEE Summer Study for Energy Efficiency in Buildings, Virtual, 17-21 Aug 2020. ACEEE. [Conference or Workshop Item]