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Number of items: 2.

KHALILZADEH, Jalayer, GHAHRAMANI, Ladan and TABARI, Saloomeh (2017). From “Hypercritics” to “Happy Campers”: Who Complains the Most in Fine Dining Restaurants? Journal of Hospitality Marketing & Management, 26 (5), 451-473. [Article]

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SELEM, Kareem M, SIGALA, Marianna, SHOUKAT, Muhammad Haroon, SHEHATA, Ali Elsayed and MKHEIMER, Ibrahim M (2023). Unperplexing the nexus between physical evidence and guest retention at beach resorts: multiple sequential mediation models. Journal of Hospitality Marketing & Management. [Article]

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