Nursing workforce planning : insights from seven Malaysian hospitals

In 2010, the Royal College of Nursing asked: ‘What is the optimal level and mix of nurses required to deliver quality care as cost-effectively as possible?’ This question implies there is a relationship between staffing levels, quality of care and financial efficiency. This paper examines the relationship between the staff budget, the number of staff required to achieve a target level of care and the actual number of staff employed in seven hospitals in Malaysia. It seeks to critically evaluate local challenges arising from staff budgeting/planning procedures, identify general issues that apply beyond Malaysian healthcare institutions and, finally, to propose a model that combines finance, staffing and level of care.