Reducing the Administrative Burden by Online Information and Referral Services

DE LA ROSA, Josep Lluis, ROVIRA, Mercè, BEER, Martin and MONTANER, Miquel (2010). Reducing the Administrative Burden by Online Information and Referral Services. In: REDDICK, Christopher G., (ed.) Citizens and E-Government Evaluating Policy and Management. Hershey, Pa., Information Science Reference, 131-157. [Book Section]

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