LIGHT, Ann and HOLLAND, Valerie (2010). Action methods for cross-boundary participation. In: ROBERTSON, Toni, (ed.) PDC '10 : Proceedings of the 11th Biennial Participatory Design Conference. New York, ACM, 285-286. [Book Section]
Abstract
Short focussed group exercises make a great complement to discussion of goals and desires in design work, helping set themes, encourage contributions and support decision-making. They are also excellent for changing the balance of power in a group. Some groupwork techniques are in use already as an integral part of design work involving multiple participants, but some, which would help to manage more elusive aspects of group dynamics, are less well known though equally useful.
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