Place as dialogue: understanding and supporting the museum experience

MCCARTHY, John and CIOLFI, Luigina (2008). Place as dialogue: understanding and supporting the museum experience. International Journal of Heritage Studies, 14 (3), 247-267.

Full text not available from this repository.
Official URL:
Link to published version::


This paper presents a dialogical approach to place, people and technology in museums. The approach has been developed in response to concern for locative experience in Interaction Design, an approach to the design and experience of interactive technologies that emphasises the particular place in which the technologies are deployed and the locative aspects of experience. Our approach emphasises the pivotal role played by a wide variety of relationships in experience and suggests a set of dimensions of experience that have been useful in our interpretations of museum experience: relational, open, sense making, narrative, and spatio‐temporal. In the process of describing the approach, the paper explains and exemplifies the potential for Interaction Design to bring people, for example staff and visitors, into the centre of technological mediation of heritage experience. It does this with specific reference to the mediation of museum experience and uses the design and evaluation of a particular museum exhibition to support its claims.

Item Type: Article
Research Institute, Centre or Group - Does NOT include content added after October 2018: Cultural Communication and Computing Research Institute > Communication and Computing Research Centre
Identification Number:
Page Range: 247-267
Depositing User: Luigina Ciolfi
Date Deposited: 29 Jan 2013 13:34
Last Modified: 18 Mar 2021 20:00

Actions (login required)

View Item View Item


Downloads per month over past year

View more statistics