Make it so! Jean-Luc Picard, Bart Simpson and the design of e-public services

DEARDEN, Andy, LAUENER, A. M., SLACK, F., ROAST, C. R. and CASSIDY, S. (2006). Make it so! Jean-Luc Picard, Bart Simpson and the design of e-public services. In: Proceedings of the Ninth Conference on Participatory design: Expanding boundaries in design, Trento, Italy, 01-05 August, 2006. New York, ACM Press, 67-76. [Conference or Workshop Item]

Documents
48:40
[thumbnail of fulltext.pdf]
Preview
PDF
fulltext.pdf

Download (100kB)
Abstract

In this paper, we report on a project applying participatory design methods to include people who have experience of social exclusion (in one form or another) in designing possible technologies for e-(local)-government services. The work was part of a project for the Office of the Deputy Prime Minister in the UK, and was concerned with ‘access tokens’ that can provide personal identification for individuals accessing public services, based on technologies such as multi-functional smartcards, flash memory sticks, mobile phone SIMs or similar devices.

In particular we report on our experience using the ‘pastiche scenarios’ technique recently developed by Mark Blythe. Our findings indicate that the technique can be effective and engaging in helping people to create realistic scenarios of future technology use and highlight some possible pitfalls to consider when using this technique.

More Information
Statistics

Downloads

Downloads per month over past year

View more statistics

Metrics

Altmetric Badge

Dimensions Badge

Share
Add to AnyAdd to TwitterAdd to FacebookAdd to LinkedinAdd to PinterestAdd to Email

Actions (login required)

View Item View Item