The co-design of a reactive chatbot to support young people's self-management of type 1 diabetes mellitus.

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RODRIGUEZ, Alison, SMITH, Lily, SWALLOW, Veronica, ORPIN, Joy, HORSMAN, Janet, JULIAN, Madeline, JULIAN, Robert, CAMPBELL, Fiona, SONI, Astha, ZAIDI, Reza, MARTIN-KERRY, Jackie, BRANCHFLOWER, Jacob and DIMITRI, Paul (2026). The co-design of a reactive chatbot to support young people's self-management of type 1 diabetes mellitus. Journal of health psychology, p. 13591053261448342. [Article]

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Abstract
This study co-designed a reactive chatbot to support self-management of young people and young adults with type 1 Diabetes Mellitus, during transition to adult healthcare services. Qualitative focus groups and interviews were undertaken with 38 young people and young adults aged 11-25 years at 4 study sites across England, to inform chatbot co-design. Data were analysed using Framework Analysis, the Behaviour Change Wheel and COM-B approach. The reactive chatbot includes messaging dialogues and additional materials considerate of the lived experiences of participants, barriers and enablers to self-management, behaviour change theory and techniques. As far as possible, participant recommendations for content, function, and aesthetics of the prototype were implemented. Mechanisms of action for self-management are considered in the developed chatbot. Further research is needed to explore prototype feasibility including the fidelity of the messaging content.
More Information
Official URL:
https://journals.sagepub.com/doi/10.1177/135910532...
Open Access URL:
https://journals.sagepub.com/doi/epdf/10.1177/1359...
Open Access Version:
Published version
Uncontrolled Keywords:
diabetes; digital health; qualitative; young adults; young people; 1302 Curriculum and Pedagogy; 1701 Psychology; 1702 Cognitive Sciences; Public Health; 5201 Applied and developmental psychology; 5203 Clinical and health psychology
Event Location:
England

Identifiers

Identification Number:
10.1177/13591053261448342
ORCID for Alison Rodriguez: ORCID iD orcid.org/0000-0001-9104-1999
ORCID for Lily Smith: ORCID iD orcid.org/0009-0003-0924-3623
ORCID for Veronica Swallow: ORCID iD orcid.org/0000-0001-8504-4704
ORCID for Joy Orpin: ORCID iD orcid.org/0000-0002-9632-1575
ORCID for Janet Horsman: ORCID iD orcid.org/0000-0002-6454-642X
ORCID for Astha Soni: ORCID iD orcid.org/0000-0002-2586-4337
ORCID for Reza Zaidi: ORCID iD orcid.org/0009-0006-5410-9935
ORCID for Jackie Martin-Kerry: ORCID iD orcid.org/0000-0002-9299-1360
ORCID for Paul Dimitri: ORCID iD orcid.org/0000-0001-7625-6713

Library

Publisher:
SAGE Publications
Item Type:
Article
SWORD Depositor:
Symplectic Elements
Depositing User:
Symplectic Elements
Date record made live:
29 May 2026 10:25
Last Modified:
29 May 2026 10:45
Date of first compliant deposit:
29 May 2026
Date of first compliant Open Access:
29 May 2026
Version of first compliant deposit:
Version of Record
ISSN:
1359-1053
Page Range:
p. 13591053261448342
URI:
https://shura.shu.ac.uk/id/eprint/37493
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