How disruptive technologies create value in managing customer complaints in last mile delivery? [Abstract only]

KAYIKCI, Yasanur and KABADURMUS, Ozgur (2024). How disruptive technologies create value in managing customer complaints in last mile delivery? [Abstract only]. In: The 34th Annual POMS Conference (POMS 2024), Minneapolis, MN, United States, 25-29 Apr 2024. [Conference or Workshop Item]

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