Improving social sustainability and reducing supply chain risks through blockchain implementation: role of outcome and behavioural mechanisms

CHAUDHURI, A., BHATIA, M.S., KAYIKCI, Yasanur, FERNANDES, K.J. and FOSSO-WAMBA, S. (2021). Improving social sustainability and reducing supply chain risks through blockchain implementation: role of outcome and behavioural mechanisms. Annals of Operations Research.

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Abstract

The implementation of blockchain technology holds promise for improving social sustainability and minimising risks across the supply chain. A theory-driven analysis of how blockchain implementation affects social sustainability and minimises risks (outcomes) is missing in supply chain management literature. In particular, the role of technology service providers in meeting these outcomes is unknown. This research addresses these gaps by identifying the outcome-based and behavioural mechanisms needed to generate social sustainability and reduce risks through blockchain projects using agency theory as a theoretical lens. We conduct in-depth interviews with key stakeholders for four blockchain implementation projects to answer these questions. We identify that developing user-friendly applications, developing secure digital payment systems, providing support for suppliers and farmers and adapting to local conditions as the key outcome-based mechanisms. Educating and engaging with customers and building local relationships are found to be the key behavioural mechanisms needed to improve social sustainability and minimise risks using blockchain. Finally, we compare the cases and develop propositions.

Item Type:	Article
Uncontrolled Keywords:	Blockchain; Social sustainability; Risk management; Outcome and behavioural mechanisms; Agency theory; 01 Mathematical Sciences; 08 Information and Computing Sciences; 15 Commerce, Management, Tourism and Services; Operations Research
Identification Number:	https://doi.org/10.1007/s10479-021-04307-6
SWORD Depositor:	Symplectic Elements
Depositing User:	Symplectic Elements
Date Deposited:	14 Mar 2022 16:07
Last Modified:	11 Apr 2022 08:00
URI:	https://shura.shu.ac.uk/id/eprint/29885

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