An empirical study on the relationship among IT capabilities, business process and firm’s performance.

PANDYA, Kaushik V, SUKUMAR, Arun, JAFARI-SADEGHI, Vahid and TOMLINS, Richard (2021). An empirical study on the relationship among IT capabilities, business process and firm’s performance. International Journal of Technology Transfer and Commercialisation, 18 (4), 347-367.

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Abstract

This study investigates the influencing mechanism between IT capabilities and the firm's performance. We believe that business process is the principal factor and suggest that IT capabilities improve business process and subsequently enhance the firm's performance. The study of the underlying factors among IT capabilities, business performance, and firm's performance is considered rare and although some researchers have introduced conceptual models and empirical tests, they are not able to support the cumulative model. It is found out that IT capabilities have a significant and positive relationship to the firm's performance. Besides, business process reengineering, and process efficiency contribute more to this relationship by mediating effect. This study will benefit business researchers, strategic researchers and managers in various industries because this will contribute to a better understanding of IT capabilities, business process, and firm's performance to a greater extent and provide fundamentals for strategic decisions in IT investments of a firm.

Item Type:	Article
Uncontrolled Keywords:	1503 Business and Management
Identification Number:	https://doi.org/10.1504/IJTTC.2021.120199
Page Range:	347-367
SWORD Depositor:	Symplectic Elements
Depositing User:	Symplectic Elements
Date Deposited:	09 Mar 2022 16:54
Last Modified:	22 Mar 2022 11:17
URI:	https://shura.shu.ac.uk/id/eprint/29870

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