A multi-layer organizational culture framework for enhancing the financial performance in tourism and hospitality family firms

GAMAGE, Thilini Chathurika and TAJEDDINI, Kayhan (2022). A multi-layer organizational culture framework for enhancing the financial performance in tourism and hospitality family firms. Tourism Management, 91.

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Abstract

Prior research on factors influencing the financial performance of tourism and hospitality family firms concentrated mainly on family-level traits, thus limiting our comprehension of the organizational culture mechanism by which family-level values are transformed into firm-level business processes. We bridge this void in prior literature by presenting a multi-layer organizational culture framework comprised of the organizational values and organizational climate layers. Data stemmed from eight in-depth interviews, followed by a survey with 187 tourism and hospitality family firms reveal that stewardship climate inside the firms mediates the relationship between long-term-oriented values and financial performance. Moreover, our findings show that entrepreneurial orientation moderates the organizational culture mechanism that enhance the financial performance of tourism and hospitality family firms.

Item Type:	Article
Identification Number:	https://doi.org/10.1016/j.tourman.2022.104516
Depositing User:	Colin Knott
Date Deposited:	16 Feb 2022 16:41
Last Modified:	09 May 2022 12:09
URI:	https://shura.shu.ac.uk/id/eprint/29768

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