‘I don’t like this job in my front room’: practising probation in the COVID-19 pandemic

PHILLIPS, Jake, WESTABY, Chalen, AINSLIE, Samantha and FOWLER, Andrew (2021). ‘I don’t like this job in my front room’: practising probation in the COVID-19 pandemic. Probation Journal: the journal of community and criminal justice.

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Official URL: https://journals.sagepub.com/doi/full/10.1177/0264...
Open Access URL: https://journals.sagepub.com/doi/pdf/10.1177/02645... (Published)
Link to published version:: https://doi.org/10.1177/02645505211050867


The Exceptional Delivery Model (EDM) for probation practice in England and Wales meant that probation practitioners predominantly worked from home during the COVID-19 pandemic, engaging and supervising service-users remotely. This article exploresthe impact of the EDM on staff and their practice. We begin by considering how probation practice changed because of the implementation of the EDM and the impact that this has had on probation staff. The reality of probation work is brought into perspective when there are children in the home and the demarcation of work and home life is easily blurred, especially when considered through the lens of ‘emotional dirty work’. We then present analysis of interviews with 61 practitioners and managers in the National Probation Service. The interviews were primarily focused on staff wellbeing and emotional labour as opposed to the impact of the pandemic but participants regularly raised the pandemic in discussions. We focus on three key themes: the challenges of working from home and remote communication, experiences of managing risk through doorstep visits and the spillover of probation work into personal lives. The article concludes by considering what the findings tell us about probation work and potential future implications.

Item Type: Article
Uncontrolled Keywords: 1602 Criminology
Identification Number: https://doi.org/10.1177/02645505211050867
SWORD Depositor: Symplectic Elements
Depositing User: Symplectic Elements
Date Deposited: 14 Sep 2021 10:06
Last Modified: 16 Nov 2021 11:30
URI: https://shura.shu.ac.uk/id/eprint/29054

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