DEN TEULING, Cees A. M. (2018). Crossing cultural boundaries : transfer of management knowledge and skills between organisational cultures. Doctoral, Sheffield Hallam University. [Thesis]
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denTeuling_2018_DBA_CrossingCulturalBoundaries.pdf - Accepted Version
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denTeuling_2018_DBA_CrossingCulturalBoundaries.pdf - Accepted Version
Available under License Creative Commons Attribution Non-commercial No Derivatives.
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Abstract
The subject of this thesis is the knowledge transfer process through the lens of cultural
diversity and cultural awareness, bi-directional transfers between and inside Russian
and European organisations, leading to the sustainable creation of values. It is aimed at
explaining a variance of functions, which affect the knowledge transfer system and
reacting to the research question: “How can management consultants overcome the
gaps, barriers and stumbling blocks in the daily operations of the transfer of managerial
knowledge and skills in intercultural contexts, in order to provide ensured, sustainable
value creation for clients and on behalf of the transmitter organisation”?
The study of the literature from Western and Russian perspectives was
conducted for revealing the positions of scholars in the related areas, such as the
national culture and its dimensions, social environment, organisational culture, roles and
styles of the actors in the knowledge transfer process, organisational learning and
absorptive capacity. Knowledge management and knowledge transfer processes are
designed to manage the generation of knowledge from external and internal resources.
For the research an Action Research Methodology and a Mixed Method Research
approach was employed. An online survey was conducted to collect and exchange
primary data from managers and organisations in Russia, intertwined with a focus group
session and in-depth interviews with managers and employees randomly selected from
the online survey’s sample. The results of the online surveys were processed by SPSS.
For the focus group and in-depth interviews qualitative analyses was conducted. The
findings reveal that organisational culture is a dominant factor in the transfer of
knowledge and that the Russian national culture has a determinant role in organisations,
specifically in the process of knowledge transfer and sustainable creation of values, in
both directions.
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